This warranty policy explains the warranty that applies to products bought from DubaiPak.com.
Last updated: 13 October 2026
Warranty period and coverage
Products carry a one-year warranty against manufacturing defects, starting from the date of delivery, unless the product listing states otherwise. The warranty covers only eligible components that fail because of a manufacturing defect under normal use.
What is not covered
- Physical damage, including cracks, broken parts and scratches on the scanning surface.
- Water or liquid damage.
- Burning or electrical damage, including damage from voltage fluctuations or power surges.
- Misuse, accidents, neglect or use not in line with the manufacturer’s instructions.
- Cables and accessories, unless the product listing explicitly states that they are covered.
- Software, driver or compatibility issues.
- Normal wear and tear.
When the warranty is void
The warranty is void if the product has been opened, repaired, modified or tampered with by anyone not authorised by DubaiPak.com, or if warranty seals or labels have been removed or damaged.
How to make a warranty claim
- Contact us with your order number, the product name and a description of the problem.
- Send the product to us as instructed. Please include all items you received with it.
- Every claim requires a technical inspection. A claim is approved only after inspection confirms a manufacturing defect covered by this policy.
- If the claim is approved, we will repair or replace the defective product. If the same product is not available, we will offer an equivalent product.
- If the claim is not approved, we will explain why and return the product to you.
How this warranty policy works with returns
Problems reported within 7 days of delivery are handled under our Return Policy.
Contact us
DubaiPak.com, Karachi, Pakistan
Email: Contact@dubaipak.com
Phone / WhatsApp: +92 313 8948805
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