This privacy policy explains how DubaiPak.com (“we”, “us”) collects, uses, stores and protects your personal information when you visit dubaipak.com or place an order with us.
Last updated: 13 October 2026
Information we collect
- Contact details: your name, mobile phone number and email address.
- Delivery details: your delivery address, city and province.
- Order details: the products you order, prices, payment method and order history.
- Messages: information you send us by email, phone, WhatsApp or our contact form.
- Technical data: your IP address, browser and device type, and pages visited, collected through cookies and similar technologies.
How we use your information
- To process, confirm and deliver your orders.
- To contact you about your order, delivery or payment, including by phone or WhatsApp.
- To answer questions and handle returns and warranty claims.
- To keep records required for accounting and tax purposes.
- To protect our website and customers against fraud and misuse.
- To understand how our website is used and improve it.
- To send newsletters, only if you have subscribed. You can unsubscribe at any time.
Sharing your information
We do not sell your personal information. We share it only where necessary to run our business:
- With courier and delivery partners, who receive your name, phone number and delivery address so they can deliver your order.
- With our website hosting and technology providers, which store data on our behalf.
- With analytics and marketing service providers such as Google, where these services are enabled on our website.
- When required by law, court order or a government authority in Pakistan.
Cookies and analytics
Our website uses cookies that are needed for the shop to work, such as cookies that remember the contents of your cart and your checkout session. We may also use analytics cookies, for example from Google, to understand how visitors use the website. You can block or delete cookies in your browser settings; the cart and checkout may not work correctly without essential cookies.
How we store and protect your information
Your information is stored on secure servers operated by our hosting provider. Access is limited to people who need it to process orders and support customers. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
How long we keep your information
We keep order records for as long as needed to fulfil your order, handle returns and warranty claims, and meet legal, tax and accounting requirements. Other information is deleted or anonymised when it is no longer needed.
Your rights
You can ask us to tell you what personal information we hold about you, to correct it, or to delete it where we are not required to keep it. You can also unsubscribe from our newsletter at any time. To make a request, contact us using the details below.
Changes to this privacy policy
We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.
Contact us
DubaiPak.com, Karachi, Pakistan
Email: Contact@dubaipak.com
Phone / WhatsApp: +92 313 8948805
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