Refund policy

Return Policy

We offer a 14-day return policy, which means you can request a return within 14 days of receiving your parcel.

To be eligible for a return:

The item must be unused and in original condition
Must include original packaging and tags
Proof of purchase is required

Important:
If the product is completely fine and has no fault, the return will NOT be accepted.

To start a return, contact us at contactdubaipak@gmail.com or Whatsapp 03018948805.
Approved returns must be sent to our address mentioned above.

Items sent without prior approval will not be accepted.

Damaged / Wrong Items

Please check your parcel at the time of delivery.
If the item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

We do not accept returns for:

Items with no fault
Used or damaged items (by customer)
Sale items
Gift cards
Personal care or customized products

Warranty Policy

No warranty on physically damaged items
Cables & accessories are not covered
Only motherboard is covered (if untampered)
Warranty will be void if:
- Product is opened, repaired, or modified
- Seal is broken or tampered
No warranty for:
- Water damage
- Burn or voltage issues
- Misuse or mishandling